What is Virgin Media broadband?
Virgin Media provides fibre optic broadband via
its cable network. Because it doesn't rely on copper telephone
wiring to work, it's faster than standard ADSL
broadband, and doesn't require a landline.
How do I get Virgin Media broadband?
Enter your postcode to see if Virgin Media's fibre optic
broadband is available in your area:
Benefits of Virgin Media broadband:
- You get fibre optic speeds starting at up to 50Mbps, much
faster than standard ADSL broadband which often maxes out at
- You don't need a landline to use Virgin Media cable broadband,
although you can add their home phone service if you like.
- You can save hundreds on your bills by combining all your
digital services with one of the networks Big Bundles
How do I choose a Virgin Media broadband package?
Virgin Media offers three different broadband speeds: Up to
50Mbps, up to 100Mbps or up to
152Mbps. Each one is available either as a
standalone service, with no need to pay line rental, or as part of
one of the new Big Bundles, which can include a TiVo digital TV
service, home phone service and even a SIM only mobile phone
For more help on deciding which speed would be the best fit for
your household, why not call our free Switching Service on
0845 454 111? Our experts will go through all of
your options and guide you through the entire switching
I'm ready to switch to Virgin Media broadband, now what?
- Agree on your package with your new provider, and get an
installation date from Virgin Media
- Let your current supplier know that you are leaving and ask
them to supply you with your MAC code
- Make sure to tell your current supplier the exact installation
date for your new service, so that they don't cancel your existing
service before your new broadband kicks in, otherwise you might end
up with a few days in between connections
If you have any questions about the process of switching to
Virgin Media, Simplifydigital's friendly Switching Service can
How do I set up my new Virgin Media broadband service?
Virgin Media broadband works through special fibre optic
cables that run directly to your house via your router, or
TiVo set top box if you are also taking a digital TV package.
An engineer will need to come and install the cables for you if
Virgin Media has never been installed at your property before. Once
the cables are installed, your new Virgin Media Super
Hub will be connected to the cables by your engineer, and
tested to make sure that it is working.
How can I make my Virgin Media broadband faster?
First, check whether there any current service issues that could
be stopping your broadband connection from performing its best,
using the Virgin Media Service Status tool. Lots of
things can impact on network performance, from bad weather to
Virgin Media have a very handy guide to ensuring your equipment
is set up properly and working fine, you can find it on their website.
A few quick tips on improving your Virgin Media broadband
- Turn it off and on again. Reset your Super Hub, wait for 30
seconds, then reset your device's Wi-Fi connection
- Ensure your Super Hub is in a good place - free from tangled
cables, not too close to other devices emitting wireless signals
and not too close to your TV. If you can put it in the same room as
your primary internet device, or move to that room when using the
Wi-Fi, you'll get a better performance.
- If you are seeing persistent speed dips at regular intervals,
your neighbour, or housemate, may be using a device on the same
wireless channel. You can change the channel on your Super Hub by
following Virgin Media's free, easy channel switching guide
- If your Super Hub is in a different room, you might need to
boost its signal using a Powerline adaptor, which
plugs into the back of your Virgin Media Super Hub and allows you
to extend its signal. There are several varieties available,
including wireless and Ethernet-based solutions - have a look
online and you should be able to get a suitable Powerline adaptor
for around £30.
If you have any further questions about Virgin Media broadband,
contact the ISP for more information. You can find Virgin Media's
contact information on our ISP
contact numbers page.