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What is the online TalkTalk Home Move Service?

TalkTalk customers can move their existing broadband or TV bundle to a new property for free, using the new online Home Move Service. You'll get a free new line installation and the option to upgrade you broadband to superfast fibre, should it become available in your new home.

By on August 07, 2013 at 12:27 PM
FAQs
Providers
What is the online TalkTalk Home Move Service?

The new online TalkTalk Home Move Service is easy to use, and a great way to avoid early termination fees if you're moving house half way through your broadband contract.

How do I use the TalkTalk Home Move Service?

Visit the TalkTalk Home Move Service web page, and enter your personal log in details when prompted, then fill in the form to let TalkTalk know when you're moving, and where to! You'll need to complete the form at least 14 days prior to your move.

Choose the date you would like your TalkTalk service to end at your current property, and when you would like it to start at your new property. Decide whether to install the service yourself, or book a Home Move Engineer to set the service up.

Choose between Value Line Rental (£141 for the whole year, payable up front), or whether to pay monthly line rental. If you have already paid your Value Line Rental up front, and you are entering into a new contract with TalkTalk, the difference will be credited back.

TalkTalk will check whether your router is fit for purpose, and if it isn't, they'll send you a new one for free.

While TalkTalk Home Move is free for self-install options, if you wish to book an engineer visit rather than set up the service in your new house yourself, an installation fee will apply. It's easy to install your TalkTalk broadband service yourself, read our handy TalkTalk setup guide for help.

If you currently have TalkTalk Essentials without TV, you can upgrade to TalkTalk Plus TV at your new home, using the Home Move Service online form. You can also upgrade to a TalkTalk Fibre package if it is now available in your new home.

You can add TalkTalk Boosts to your existing package when filling in your Home Move Service form, and have them be applied to your package for when you move into your new property.

What information do I need to use the Home Move Service?

You'll need to know:

  • The full address and postcode of your new home
  • Your moving date
  • Your contact number and email address
  • The TalkTalk plan you'd like at your new home, including any boosts you'd like to add

What happens after I use the TalkTalk Home Move Service?

TalkTalk will keep you updated about the progress of your Home Move Service order, via text or e-mail. You'll also receive a Welcome Pack to your new home.

If you're registered for online billing you can see how your Home Move Service order is progressing in your 'My Account' area.

If your moving date changes, make sure that you update your move information in 'My Account'. You can also update your move out date or cancel your home move using the online Home Move Service log in that you made earlier.

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