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Virgin Media wins ‘Best Superfast Broadband Provider’ and ‘Best Premium TV, Broadband & Home Phone’ in 2013 Simplifydigital Customer Choice Awards

Offering the fastest fibre optic broadband packages in the UK, with speeds up to 100MB, Virgin Media had the highest percentage of respondents satisfied with their broadband speeds.

By on April 04, 2013 at 11:44 AM
Virgin Media wins ‘Best Superfast Broadband Provider’ and ‘Best Premium TV, Broadband & Home Phone’ in 2013 Simplifydigital Customer Choice Awards

Announced today, Virgin Media has been named 2013 winner of 'Best Superfast Broadband Provider' and 'Best Premium TV, Broadband & Home Phone' in the Simplifydigital Customer Choice Awards, which recognise the best UK digital services based on customer feedback. 

Simplifydigital, an Ofcom-accredited switching service for digital TV, home phone and broadband, used a comprehensive survey to obtain insight into the satisfaction of over 900 customers who had switched to a new provider within the last 12 months using its free, independent telephone switching service.

78% of surveyed Virgin Media customers said their speeds were either "good" or "very good". Its premium broadband, digital TV and home phone deals offer unlimited downloads, HD channels and Catch Up TV services.

Charlie Ponsonby, CEO of Simplifydigital, commented on Virgin Media winning Best Superfast Broadband Provider and Best Premium TV, Broadband & Home Phone: 

"Virgin Media is a worthy winner again of Best Superfast Broadband provider, reflecting their high quality fibre-optic network and a strong commitment to continuously improve the customer experience."

"Virgin Media wins our Best Premium TV, Broadband and Home Phone package due to the great quality and value combination of the Virgin VIP and Premiere Collections"


Note to editors

About the awards

Using a standardised email survey with both tick-boxes and free text feedback areas, Simplifydigital's Data Team obtained genuine insight into customers' real experiences before, during and after installation.  They found that over 86% of respondents were generally satisfied with their provider, while 90% were satisfied with their broadband speeds.


Winners in other categories:

  • Plusnet: Best Value Broadband deal
  • Sky: Best Digital TV Provider and Best Value TV, Broadband & Phone deal
  • TalkTalk TV: Simplifydigital 2013 Innovation Award


About Simplifydigital

Simplifydigital is an Ofcom-accredited "Switching Support" service for broadband, home phone & digital TV. Its friendly experts are on-hand seven days a week to provide answers to all your questions in plain English, find the best deal available at your address by searching over 11,000 packages from leading providers, and be there to help make sure that the installation and set-up goes smoothly. On average it saves customers £278 pa by finding them better deals. 


Customers call its London-based experts free on <get tracking number for press releases> or use the online service at


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