Announced today, TalkTalk has been named winner of the '2013
Simplifydigital Innovation Award' in the Simplifydigital Customer
Choice Awards, which recognise the best UK digital services based
on customer feedback.
Simplifydigital, an Ofcom-accredited switching service for
digital TV, home phone and broadband, used a comprehensive survey
to obtain insight into the satisfaction of over 900 customers who
had switched to a new provider within the last 12 months using its
free, independent telephone switching service.
Charlie Ponsonby, CEO of Simplifydigital, commented on TalkTalk
winning the 2013 Simplifydigital Innovation Award:
"Our customers really value innovation and TalkTalk is the
deserved winner of this year's Innovation Award for TalkTalk TV,
which brings a very attractive new alternative to the highly
competitive UK TV market."
See what TalkTalk had to say about winning the 2013
Simplifydigital Innovation Award on
Note to editors
About the awards
Using a standardised email survey with both tick-boxes and free
text feedback areas, Simplifydigital's Data Team obtained genuine
insight into customers' real experiences before, during and after
installation. They found that, on average, over 86% of
respondents were generally satisfied with their provider, while 90%
were satisfied with their broadband speeds.
Winners in other categories:
- Virgin Media: Best Superfast Broadband and
Best Premium TV, Broadband & Phone
- Sky: Best Digital TV Provider and Best Value
TV, Broadband & Phone deal
Plusnet: Best Value Broadband deal
Simplifydigital is an Ofcom-accredited "Switching Support"
service for home phone, digital TV and broadband. Its friendly
experts are on-hand seven days a week to provide answers to all
your questions in plain English, find the best deal available at
your address by searching over 11,000 packages from leading
providers, and be there to help make sure that the installation and
set-up goes smoothly. On average it saves
customers £278 pa by finding them better deals.
Customers call its London-based experts free or use the online
service at www.simplifydigital.co.uk.
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Charlotte Brown, Simplifydigital
DD: 0208 735 8352