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Sky wins ‘Best TV Provider’ and ‘Best Value TV, Broadband & Home Phone’ in 2013 Simplifydigital Customer Choice Awards

87% of Sky customers were generally satisfied with its service, making it one of the most well regarded UK digital providers.

By on April 04, 2013 at 11:32 AM
Sky wins ‘Best TV Provider’ and ‘Best Value TV, Broadband & Home Phone’ in 2013 Simplifydigital Customer Choice Awards

Announced today, Sky has been named 2013 winner of the 'Best TV Provider' and 'Best Value TV, Broadband & Home Phone' categories in the Simplifydigital Customer Choice Awards, which recognise the best UK digital services based on customer feedback. 

Simplifydigital, an Ofcom-accredited switching service for digital TV, home phone and broadband, used a comprehensive survey to obtain insight into the satisfaction of over 900 customers who had switched to a new provider within the last 12 months using its free, independent telephone switching service.

Charlie Ponsonby, CEO of Simplifydigital, commented on Sky winning Best TV Provider and Best Value TV, Broadband & Home Phone in the third annual Customer Choice Awards:

"Sky remains our customers' preferred choice for TV, reflecting their breadth of content; commitment to HD; and important differentiators like Sky Go and the Sky Atlantic channel. Sky continues to deliver a great value budget TV, broadband and home phone bundle and is a worthy winner."

Note to editors

About the awards

Using a standardised email survey with both tick-boxes and free text feedback areas, Simplifydigital's Data Team obtained genuine insight into customers' real experiences before, during and after installation.  They found that, on average, over 86% of respondents were generally satisfied with their provider, while 90% were satisfied with their broadband speeds.


Winners in other categories:

  • Virgin Media: Best Superfast Broadband and Best Premium TV, Broadband & Phone
  • TalkTalk TV: Simplifydigital 2013 Innovation Award
  • Plusnet: Best Value Broadband deal


About Simplifydigital

Simplifydigital is an Ofcom-accredited "Switching Support" service for digital TV, home phone and broadband. Its friendly experts are on-hand seven days a week to provide answers to all your questions in plain English, find the best deal available at your address by searching over 11,000 packages from leading providers, and be there to help make sure that the installation and set-up goes smoothly. On average saves customers £278 pa by finding them better deals. 

Customers call its London-based experts free or use the online service at


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Contact details:

Charlotte Brown, Simplifydigital
DD: 0208 735 8352


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