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SimplifyDigital.com reveals how to make big savings on high quality broadband

Great deals are available on quality broadband packages for users who want good customer service and free technical help.

By on December 08, 2011 at 13:15 PM
Press
Broadband
SimplifyDigital.com reveals how to make big savings on high quality broadband

There is good news this winter for broadband customers who want high quality customer service and technical support without paying over the odds for their broadband package.

With broadband providers now very aware that there is a real opportunity to get an edge through the service offered, just as much as the price - a range of high quality broadband packages are on the market at very competitive prices.

Charlie Ponsonby, CEO of Ofcom accredited broadband comparison service Simplifydigital.com, said:

"Broadband providers are competing on two fronts - price and service, and we are seeing some great value deals now on high quality broadband packages that include good UK based customer service and free technical support."

O2 Broadband has focused strongly on service and is unique in offering free UK-based "Gurus" available over the phone 24 hours a day, 7 days a week.  The O2 Gurus are on hand to help with anything from a technical fault, through to friendly help with operating your laptop and surfing the net.  And they are also available in O2 stores on the high street.

Charlie Ponsonby continued:

"The O2 Guru service is a great for households who would like some friendly help on all things to do with operating a computer and surfing the web - you can ask them simple questions and you will get answers in plain English - i.e. it's genuinely helpful." 

Other broadband providers like Sky and Plusnet also offer strong customer service propositions.  Indeed Sky has just come top in Ofcom's recent study of broadband provider customer service published this week.

So choosing between providers can be tricky and depends on your household's individual needs, which is why an independent advisory service like Simplifydigital can be a real help.  Its independent experts are on hand seven days a week to talk through the pros and cons of all the best broadband deals available in the UK, with a Lowest Price Guarantee to ensure that you won't get a cheaper deal elsewhere.

They also offer a unique "Switching Support" service for free, to place your order for you and help make sure that the new service gets installed with minimum of fuss. 


Simplifydigital.com's pick of the broadband bundle deals from the most customer-friendly broadband providers
Bundle Details Service credentials Set-up Monthly Cost
O2 The All Rounder & Evening and Weekend Calls (for O2 mobile customers) • Up to 20Mb speeds • Unlimited download allowance • Free evening and weekend calls to UK landlines • Free UK-based O2 Gurus support available over the phone 24/7 and in store • UK based customer service Free £2.50 for 3 months, £15 thereafter (plus £7.50 line rental)
Sky Broadband Unlimited & Skytalk Freetime • Up to 20Mb speeds • Unlimited download allowance • Free evening and weekend calls to UK landlines • Winner of Ofcom customer service satisfaction survey November 2011 • Free technical support from Sky landline Free Free for 3 months and then £10 per month (plus £12.25 line rental)
Plusnet Extra Broadband & Evening and Weekend Calls • Up to 20Mb speeds • 60 GB download allowance • Free evening and weekend calls to UK landlines • UK based customer service • Technical support available on local phone rate Free £11.49 per month (plus £11.99 line rental)

 

 

 

Notes to editors:

Simplifydigital.com offers a free and impartial "Switching Support" service for anyone looking to get a digital TV, broadband or phone package. Its London-based impartial experts are available for free over the phone, to answer all those tricky questions and match the family's needs to the best deal available. Simplifydigital.com's experts are available for free on 0800 1 388 388 seven days a week (Lines open Mon-Fri 8am-8pm; Saturday 9am-5:30pm; Sunday 10-5:30pm). You can also use Simplifydigital.com's Ofcom accredited comparison engine online at www.simplifydigital.com.

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