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Simplifydigital.com comments on Ofcom UK strengthening phone and broadband consumer security

Ofcom has recently confirmed that the EU's Electronic Communications Framework (ECF) revisions might result in the regulator applying stricter penalties for mis-selling products thus maximising consumer protection.

By on May 13, 2011 at 00:00 AM
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Providers
Simplifydigital.com comments on Ofcom UK strengthening phone and broadband consumer security

At the moment, if a broadband provider is proven to be liable for breaching rules and legislations (for instance mis-selling), it is given 30 days to resolve the issue, and failure to do so would force the firm to pay up to 10 per cent of the company's turnover as a penalty.


Nevertheless, ISPs (internet service providers) which manage to solve problems within the given timeframe will not see any further fines.


However, after the EFC revisions, Ofcom may gain new powers, including the ability to charge a telecommunications company regardless whether the dispute is settled or not.


Chris Mizon, Products Expert at Simplifydigital.com, shared his view:


"In this very competitive market, it is easy for customers to get sucked into the wrong deals, and this happens quite often.


"Simplifydigital.com welcomes any revisions and amendments which would improve customer experience and services as well as minimise the risk of losing out money whether it was because of deliberate mis-selling or an honest error."


Simplifydigital.com lists the best broadband deals, which customers can confidently consider:


1. Plusnet Value broadband with evening & weekend calls

£3.24 a month for the first 12 months, £6.49 a month thereafter + line rental*
*Plusnet line rental of £11.99 a month applies to all months.

-    Up to 20Mb broadband speeds
-    Free wireless router
-    10GB monthly download allowance
-    Free evening & weekend calls to UK landlines
-    Free connection
-    Offer ends 7th of June 2011

2. Tesco broadband with evening & weekend calls

Free for 3 months, £8 a month thereafter + line rental*
*Tesco line rental of £11.40 applies to all months

ONLY AVAILABLE ONLINE WHEN YOU ENTER CODE 'FRMB19'

-    Up to 20Mb broadband speeds
-    Free wireless router
-    Unlimited monthly downloads
-    Free evening & weekend calls to UK landlines
-    Free connection
-    Offer ends on 31st May 2011

3. TalkTalk Broadband Essentials with evening & weekend calls

£3.25 a month for the first 12 months, £6.50 a month thereafter + line rental*
*TalkTalk line rental of £12.60 a month applies to all months.

-    Get the fastest broadband your line can handle
-    Free wireless router
-    40GB monthly download allowance
-    Free evening & weekend calls to UK landlines
-    Free connection
-    Offer ends 7th of June 2011

Notes to editors:

News source:

http://www.broadbandwatcher.co.uk/ofcom-to-take-stronger-actions-to-protect-consumers-1705/

Simplifydigital.com offers a free and impartial "Switching Support" service for anyone looking to get a digital TV, broadband or phone package. 

Its London-based impartial experts are available for free over the phone, to answer all those tricky questions and match the family's needs to the best deal available.

Simplifydigital.com's experts are available for free on 0800 1 388 388 seven days a week (Lines open Mon-Fri 8am-8pm; Saturday 9am-5:30pm; Sunday 10-5:30pm). 

You can also use Simplifydigital.com's Ofcom accredited comparison engine online at www.simplifydigital.com.

 

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