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Simplifydigital welcomes Ofcom initiative to standardise switching process

Ofcom has today (8th August) announced a new initiative to simplify the process of switching broadband and landline suppliers. Simplifydigital, an independent broadband comparison and switching support service, welcomes this encouraging news and sees it as a big step forward for the industry.

By on August 08, 2013 at 17:21 PM
Press
Simplifydigital
Simplifydigital welcomes Ofcom initiative to standardise switching process

Simplifydigital welcomes new Ofcom initiative to create single broadband and landline switching process

  • New Ofcom initiative will create a single switching process and eliminate the need for consumers to contact their old supplier prior to moving providers
  • Simplifydigital welcomes the initiative and considers it very good news for consumers, who will find moving to the best available deal much easier
  • A single switching process is a big step forward for the industry. It will drive competition, as more consumers become confident about switching

Ofcom has today (8th August) announced a new initiative to simplify the process of switching broadband and landline suppliers.

The single switching process, proposed for implementation in 2015, will allow consumers to move easily between providers, without the need to contact their old supplier. Measures will be put in place to prevent consumers experiencing a loss of service during the changeover, or being switched without their consent.

Simplifydigital, an independent broadband comparison and switching support service, welcomes this encouraging news and sees it as a big step forward for the industry.

Charlie Ponsonby, CEO of Simplifydigital, comments:

This Ofcom initiative is very good news for consumers. Many people are put off switching broadband providers as the process is seen as difficult and confusing. A single switching process in which you don't have to talk to your old provider will be a big step forward.

We help thousands of customers a week who want to switch broadband provider - but are confused by the myriad of competing deals, and are worried about the switch going wrong. This new Ofcom initiative will help hugely in encouraging people to switch and save money.

Simplifydigital expects an industry shake up if the new initiative goes ahead. Consumers will become more confident about switching, and will switch providers more regularly. Providers will focus just as hard on the retention of existing customers as on gaining new customers.

Ofcom is consulting on the details of putting these improvements in place by implementing a change to regulatory rules ('General Conditions') and on timescales for changes. The consultation closes on 2nd October 2013, with Ofcom aiming to finalise details by early 2014 and implement the new process within a year thereafter.

Note to Editors

About Simplifydigital

Simplifydigital is a free and independent "Switching Support" service for digital TV, broadband and home phone services, with a Price Comparison Calculator that is approved by Ofcom. On average, it saves customers £346* pa by finding them better deals.

Simplifydigital's friendly experts are available seven days a week to provide answers to all your questions in plain English, find the best deal available at your address, and be there to help make sure that the installation and set-up goes smoothly.

Customers call its London-based experts free onor use the online service at www.simplifydigital.co.uk.

*20% of Simplifydigital customers received an average saving of £346 per year. Data based on 2102 Simplifydigital records between 1st February - 15th May 2013.

ENDS

CONTACT:

Charlotte Brown, Simplifydigital
E: cbrown@simplifydigital.co.uk
DD: 0208 735 8352

Joe Smithies, Ofcom Communications
E: ofcomnews@ofcom.org.uk
DD: 0300 123 4000

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