Announced today, Plusnet has been named 2013 winner of 'Best
Value Broadband Provider' in the Simplifydigital Customer Choice
Awards, which recognise the best UK digital services based on
Simplifydigital, an Ofcom-accredited switching service for
digital TV, home phone and broadband, used a comprehensive survey
to obtain insight into the satisfaction of over 900 customers who
had switched to a new provider within the last 12 months using its
free, independent telephone switching service.
Charlie Ponsonby, CEO of Simplifydigital, commented on Plusnet
winning Best Value Broadband Provider in the third annual Customer
"Plusnet's continued commitment to deliver really great
value broadband and home phone packages that are available across
all UK postcodes earns them our Customer Choice Award for Value
Note to editors
About the awards
Using a standardised email survey with both tick-boxes and free
text feedback areas, Simplifydigital's Data Team obtained genuine
insight into customers' real experiences before, during and after
installation. They found that, on average, over 86% of
respondents were generally satisfied with their provider, while 90%
were satisfied with their broadband speeds.
Winners in other categories:
- Virgin Media: Best Superfast Broadband and
Best Premium TV, Broadband & Phone
- Sky: Best Digital TV Provider and Best Value
TV, Broadband & Phone deal
TalkTalk TV: Simplifydigital 2013 Innovation Award
Simplifydigital is an Ofcom-accredited "Switching Support"
service for home phone, digital TV and broadband. Its friendly
experts are on-hand seven days a week to provide answers to all
your questions in plain English, find the best deal available at
your address by searching over 11,000 packages from leading
providers, and be there to help make sure that the installation and
set-up goes smoothly. On average it saves
customers £278 pa by finding them better deals.
Customers call its London-based experts free or use the online
service at www.simplifydigital.co.uk.
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Charlotte Brown, Simplifydigital
DD: 0208 735 8352