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Simplifydigital announces the results of the 2014 Customer Choice Awards

The results of Simplifydigital’s 2014 Customer Choice Awards are in! 2,911 Simplifydigital customers rated their broadband, phone and TV providers for quality, value, customer support and overall service. TalkTalk and Sky won in the triple play category, while Plusnet and Virgin Media were top dog in double play and Plusnet scooped up Best Customer Service.

By on June 13, 2014 at 09:00 AM
Simplifydigital announces the results of the 2014 Customer Choice Awards

Simplifydigital is thrilled to announce the results of its 2014 Customer Choice Awards! With no further ado, the winners are:


Having invested strongly in customer support and service upgrades over the past year, Plusnet has topped the charts for customer service and value for money. 

  • Best Value Broadband & Phone Provider: 70% of Plusnet phone & broadband customers who switched through Simplifydigital rated their service as good/excellent value for money.
  • Best Customer Service: 74% of Plusnet customers who switched through Simplifydigital rated the provider as good/excellent for quality of customer service.

Andy Baker, Plusnet CEO, said:

We aim to stand out in the market by offering a great price and a great service, at the same time. We have been investing heavily in improving our services over the past year and, while we have competitors in the value end of the market, it is the combination of these two things that make us different. It's reassuring to see customers confirming we deliver well in these areas and we'll continue to keep this up.

Our recommended Plusnet deal:

If you're looking for a truly unlimited broadband and call package at a reasonable price, we suggest you take a peek at Plusnet's latest deals. Right now you can get anytime calls bundled in with your unlimited 16Mb broadband service for just £7.50/month plus line rental for a full 12 months.


With its great value and feature-packed triple play bundles, Sky is top dog for broadband, phone and TV packages. 

  • Best TV, Broadband & Phone Provider: 77% of Sky TV, broadband & phone customers who switched through Simplifydigital rated their provider as good/excellent for overall service.

Lyssa McGowan, Director of Sky Broadband, said:

We're delighted to be recognised in the 2014 Simplifydigital Customer Choice Awards for our triple-play offering. Being voted for by customers makes this award all the more important. Over the last 12 months we've continued to invest in great quality TV alongside great-value unlimited broadband and home phone services for our customers - and it's great to see people are feeling the benefit of taking these services together from us.

Our recommended Sky deal:

Sky's Original bundle was already a great option, offering access to over 330 channels and a wide range of on demand content. But with a half price discount for the first 6 months, unlimited broadband completely free for 12 months plus a £125 voucher of your choice now on the table, this is an offer that shouldn't be missed.


Offering pay TV, unlimited broadband and phone at a super low cost, TalkTalk is our customers' top choice for budget triple play bundles. 

  • Best Value Broadband, Phone & TV Provider: 54% of TalkTalk TV, broadband & phone customers who switched through Simplifydigital rated their service as good/excellent value for money

Tristra Harrison, managing director of TalkTalk, said:

It's fantastic that consumers have voted us the Best Value Broadband, Phone and TV Provider. As Britain's fastest growing TV service, we're committed to making Britain better off and work tirelessly to provide services that give customers more for their money. We've added seven Sky entertainment channels to our Plus TV package, offer totally unlimited broadband as standard, and led the industry with HomeSafe, Britain's very first whole-home parental controls. It's brilliant to see that our hard work is benefiting customers and a great achievement to be recognised for an award.

Our recommended TalkTalk deal:

TalkTalk Essentials has for a long time been Britain's best value triple play deal, offering unlimited broadband, Evening & Weekend calls plus access to over 100 channels via a free YouView box. Right now, you can pick this deal up at half price for the first 6 months of your contract, cutting the price down to just £4.25/month plus line rental.

Virgin Media

By increasing the base speeds of its superfast broadband packages and offering brand new quad play deals with mobile data, Virgin Media tops the charts on superfast broadband & innovation. 

  • Best Superfast Broadband & Phone Provider: 83% of Virgin Media fibre broadband and home phone customers who switched through Simplifydigital rated their provider as good/excellent for overall service.
  • 2014 Simplifydigital Innovation Award: Awarded to Virgin Media by a panel of Simplifydigital industry experts, for their ground-breaking Quad Play bundles launched on 29th May 2014.

Joe Lathan, director of broadband and home phone at Virgin Media, said

To be recognised as Best Superfast Broadband provider by our customers is a fantastic achievement and we're delighted. Virgin Media continues to innovate, boosting our unbeatable broadband speeds yet again and launching fantastic new bundles that deliver unprecedented value as standard. Our customers can now get the best broadband together with the UK's best value mobile SIM, as part of a bundle perfectly tailored to their needs.

Our recommended Virgin Media deal:

Right now, you can upgrade to Virgin Media's Ultrafast 152Mb broadband, plus weekend phone calls, for just £20/month plus line rental for the first 6 months of your contract. That's enough speed to download your favourite TV episode in seconds, and full movies in under 2 minutes!


EE's great range of affordable standard and superfast broadband packages, earned them recognition by our panel of experts this year.

  • Best Broadband & Mobile (phone) Bundle: Awarded to EE by a panel of industry experts, for their range of discounts for exsisting Orange, T-Mobile and EE customers. 

Our recommended EE deal

Grab a great discount on EE broaband no matter what mobile provider you use. Right now you can pick up an unlimited broadband service for just £2.50/month plus line rental for the first 12 months

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