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Ofcom sets new targets for Openreach

From 1st July, Openreach will need to keep to a new strict set of rules laid out by Ofcom. Engineers will need to repair at least 70% of all broadband and telephone within two working days.

By on June 26, 2014 at 12:00 PM
Ofcom sets new targets for Openreach

Ofcom, the UK's communication regulator, is laying down a new set of rules for faster broadband and telephone repairs, due to come into effect on the 1st of July. Under the new regulations, Openreach, the company that installs and maintains BT's network on behalf of all providers, will need to repair 70% of phone and broadband faults within two working days. This number is set to increase to 80% by 2016.

New line installations will also need to be improved. If an engineer is required, Ofcom expects the appointment to be within 12 working days of being notified in 55% of cases. This number is also set to increase, although much more dramatically, to 80% by 2016.

Openreach will now be required to publish quarterly reports on its website, clearly outlining how long how long is taking to repair faults and install new lines. The first of these will be publish in October, and will allow customers to keep track of the company's performance.

A spokesperson from BT said

Openreach has already stated its commitment to meet and exceed these service targets. Current performance data shows that Openreach is well on track to meet the targets outlined for this financial year. The recruitment of a further 1600 engineers will help us to achieve and exceed the standards set for subsequent years.

The new rules, which are part of Ofcom's continued review into fixed line broadband access, come as the regulator also looks to reduce the wholesale charge of changing to a new superfast provider. Switching will now cost providers just £11, down from £50, hopefully further increasing competition in the fibre broadband market.

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