Why use Virgin Media's Service Status Checker?
Instead of spending hours on the phone trying to reach the right
customer service department, you can find out if there are any
errors, faults or scheduled maintenance at your address simply by
using Virgin Media's Service Status Checker tool.
How does Virgin Media's Service Status Checker work?
When you access the tool, you will be asked to type in your
Virgin Media email or account number, or if you forgot the details
of the two, you can simply type in your postcode.
It will then redirect you to a page with the information about
the services. For instance, if there is something wrong with your
broadband connection, Virgin Media will tell you more about the
fault, what time was it spotted and whether the provider has
addressed the issue. It will even tell you if the maintenance guys
are on their way, when are they going to be on site and the
estimated time when the bug will be fixed.
What happens if I encounter an error and there is no
information about it on the Service Status Checker tool?
Virgin Media then gives you an option to report it. For example,
if you see that your home phone service has too much noise in the
background, you can simply click on this option on the menu and
Virgin Media will tell you what exactly should be done.
I prefer speaking to a Virgin Media adviser
It's always nice to speak to a person who can help. Virgin
Media's customer service number is 0845 454 1111. Give them a buzz,
they'll be happy to help.
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