Taking your broadband package to your new house can be a great
alternative to setting up a new broadband service and cancelling
your old one. It is possible to transfer your existing broadband
service to your new address in most cases, so type your full
postcode into our provider availability tool to see if your current
supplier is available at your new address.
Please note that although your supplier may be
available at your new address, this doesn't guarantee that your
existing package will be. It's worth giving them a ring to double
If you find that your current provider is available in the area,
you can go ahead and move your broadband ISP with you as long as
the same package is available. However, if you are out of your
intial contract period don't miss the opportunity to check what the
competition has to offer. Perhaps you will find a cheaper deal,
higher speeds or money-saving bundles which are available in your
new area but were out of reach in the old one.
What you need to consider when moving broadband with you
Before giving your provider's customer service team a buzz, you
need to know what your situation is. To help you, here are a few
questions you should ask yourself:
- Do I have a contract with my ISP?
- If so, when does it expire?
- Am I satisfied with my services?
- Is my current supplier available at my new address?
- If not, who is?
I am moving my broadband provider with me
If you ran all the checks and decided to stay with your existing
service, the good news is that you can avoid any early cancellation fees that would occur had
you decided to bin your broadband contact.
Sometimes providers charge a one-off fee to transfer
their services from one property to another. Double check if you
need to pay anything in the Terms and Conditions document or
alternatively call the ISP's customer services department. You
can find all the numbers here.
Moving broadband to your new house - how does it work?
Moving your broadband service is easy. When you inform your ISP
that you want to take your broadband with you to your new home,
your provider will supply you with a MAC code. The code, which is
valid for 30 days after it is issued, is rather long and uniquely
assigned to your account. Here's an example:
BBIP12345678/9AB12. You will need it as a reference when
informing your provider that you are moving to a new house. All it
does is carry information about your services - broadband speeds,
exchange and line type so that your ISP would know what services to
switch on in your new property.
Some providers, such as TalkTalk, have rolled out helpful online
services which are designed to help consumers to move their
broadband into their new properties.
TalkTalk customers who plan to move in to a new property can use
a bespoke online service from TalkTalk which will allow them to
place an order to move their broadband into the new house online.
There is also an option to upgrade your current bundle to a triple
play one (broadband, digital TV and home phone) and get £25 credit
that you can use towards your next bill. TalkTalk even gives
customers the option to track the order to be sure of its
How does TalkTalk Home Move work?
Before you start using the service, make sure you have:
- The log in details to TalkTalk's "My Account" Section, or
alternatively you can register via TalkTalk's homepage
- Your new property's address & postcode
- Your moving in and moving out dates
If you have all of the above to hand, you can start using
TalkTalk Home Move. Make sure you fill out the online form to let
TalkTalk know you are moving at least 14 days before your move.
After you enter all of the details into the online service, you
will be given a tracking number so that you can follow your order's
- After you receive the tracking number, TalkTalk will double
check your current kit (i.e. your wireless router) to find out
whether you need an upgrade
- You can configure the move in and moving out dates online via
- You can choose to install your TalkTalk broadband yourself for
free or have an engineer to come and help you out for a one-off
- That's all there is to it - your broadband service will be
waiting for you at your new address!
Our recommended TalkTalk deal:
I am leaving my provider and signing up to a new one
If the current ISP does not cover your new area or you noticed a
better broadband deal available at the new address, you will need
to cancel your current service. To do that you have to read the
Terms and Conditions and see what the remainder of your contract is
and what the termination fees are, if any. Alternatively, you can
give your ISP's customer services department a call and find this
information out from an adviser.
Here's a tip: Sign up to a new deal
as soon as you cancel - even if you know you are not moving for
another month. Schedule an installation if necessary as soon as you
know your move in date in order to minimise down-time. This way you
can start enjoying your new services as soon as you settle in.