What is an early termination fee?
An early termination fee is the charge you may have to pay when
cancelling your broadband service during a minimum term
contract. Early termination fees protect ISPs from losing
money due to the cost of setting up your service and transferring
you across from your previous ISP, as well as any equipment they
may have provided you with.
If you're thinking of switching proividers, why not
give our free Switching Support service a call for some free one on
one advice from our broadband experts. Just call 0800 542
4704 and we'll let you know exactly how much it will cost
to make the switch and how much you could be saving with a new
When do early termination fees apply?
- If your initial cooling off period is over, and you're within a
minimum term contract
- If you signed up for the service and accepted equipment,
discounts or incentives from your ISP and are still within a
minimum term contract
Can I avoid paying early cancellation charges?
We don't advise that you attempt to cancel your broadband
service during a minimum term contract, as it's likely you'll end
up paying the termination fee. If you don't have much of a choice,
for instance if you're moving house and you can't take your new
service with you, then we do have some advice on managing
- You can cancel within your cooling off period - usually up to
14 days after signing up for the service
- If you're thinking of cancelling because you are moving home,
call your ISP and try to take your existing broadband service with
you. Most ISPs allow up to two free home moves a year
How much are early termination fees?
It depends on your broadband provider. Some ISPs only recoup the
cost of installation and equipment, but the general rule is that
your early termination fee is equal to your monthly
contract amount x the number of months left in your initial
For instance, if you signed up to a 12 month broadband contract
costing £30 a month, including line rental, and you're cancelling
after six months, you'll need to pay £30 for each of the remaining
6 months that you were due to be receiving services from your
supplier, a total of £180, as a one off fee.
What are the early termination fees for UK broadband
Here is a list of all the early termination fees for major UK
ISPs, checked every month for accuracy.
3 mobile early termination fee
Customers wanting to cancel their mobile broadband contract
should contact Three customer service and give at least 30 days'
notice. The early cancellation fee is the monthly package fee
multiplied by the months remaining in your initial term.
BT broadband early termination fee
Customers cancelling their contract whilst within a minimum
contract period will normally have to pay an early termination fee.
How much this is will depend on the service you're using and how
long you have left on your contract. You may also have to pay a
charge for any equipment the network has provided at a reduced cost
for use with the service you are ending. For a full list of the
network's early termination charges, head to BT's website here.
EE (Everything Everywhere)
EE early termination fee
Customers should give 30 days' notice to end any contract
with the supplier. If you are cancelling your subscription early
then you will be charged the price of your contract multiplied by
the months left on your minimum term.
Fuel Broadband (previously Primus Saver)
Fuel Broadband early termination fees
Customers will need to give no less than 30 days written notice
of a cancellation. The charge will be the cost of your monthly
payments multiplied by the months left on the contracts minimum
John Lewis broadband
John Lewis broadband early termination fee
John Lewis will need 10 days' notice to cancel your service
completely. If you are cancelling within the first 12 months of
your contract then you will need to pay an early termination
The fee will be £3.25 for standard broadband, £6.25 unlimited
broadband and £6.50 for fibre broadband and will be multiplied by
the months remaining on your contact.
Plusnet early termination fee
Early termination fees will apply to all customers ending a
broadband deal before the end of their minimum 12 or 18 month
contract. The actual fee will vary depending on when you took out
your contract and which product you are using, however you can find
a full list on Plusnet's pricing guide.
Sky early termination fee
Sky calculates early termination fees based on the number of
days remaining of the minimum term once your subscriptions end and
also take into account the period you have already been billed
For a full break down of charges you can head to Sky's own website here or speak to the Sky
customer service team.
TalkTalk early termination fees
A TalkTalk Customer's early termination fee will depend on the
services they signed up for and how long they have left on their
contract. You can find a breakdown of the charges on the TalkTalk website here, or contact TalkTalk
customer services on 0870 087 8038 to find out the
Those wanting to keep hold of their free YouView box will also
need to pay a deferred set top box fee of £75.
Astra Connect satellite broadband (Europasat)
Astra Connect early termination fees
Customers leaving the service early will be required to pay for
the remaining months left on their minimum term. Any equipment sent
out will also need to be returned.
Virgin Media early termination fees
The early termination fee you will be charged will depend on how
many months you have left on your minimum contract period and which
service you have. For a full break down of all the charges head to
the Virgin Media website here.
XLN early termination fee
Customers leaving an XLN telecom early will be required to pay
their monthly contract price multiplied by the number of months
left on their minimum term. They will also be required to pay back
any promotional credits or subsidies applied to their account.