Cooling off periods offer customers a short amount of time
to cancel their contract completely in the first few days of their
subscription. The length and start date of a cooling off period
will vary between suppliers, however every provider is required to
offer one.
For a better chance of moving to the right deal
right away, why not speak to one of our broadband advisors about
the best package available in your area. Just call 0800 542
4704 today for more information.
When you take out a broadband service with a new network, you'll
usually be committing to stay with that provider for what's known
as a minimum term. In most cases this period
lasts for either 12 or 18 months, however the exact length of your
contact will be clearly stated on your confirmation email or
letter.
As a consumers you have a right to cancel new contracts before
the minimum term kicks in, so whether your circumstances have
changed or you've spotted a better deal from a different provider,
the cooling off period is your chance to change your mind without
paying any early termination fees.
How to make use of your cooling off period
- Check below what the cooling off period is for your ISP, and
make sure you're still within it
- Some ISPs will allow you to cancel by calling the customer
service department, while others will require you to write to a
specific department and formally request cancellation
- If the ISP had to pay an initial amount to get you connected,
for example if they paid for your new phone line to be installed,
or provided expensive equipment, you may have to pay a fee to cover
their costs. This is not the same as an early termination fee
- If you're no longer within your cooling off period and wish to
cancel your service during your minimum term contract, you may have
to pay an early termination fee. Check with your ISP to find out
more.
ISP cooling off periods:
-
BT Broadband
-
BT broadband cooling off period
Any service from BT can be cancelled up to 14 calendar days
after the day the network accepts your order. Any equipment that
has already been sent out must be returned and you will only be
charged for the service you used. However, you will also need to
pay any activation fees involved, even if they were advertised as
free as a condition of you keeping the contract.
Click here for more information about BT's offers and
packages
-
John Lewis broadband
-
John Lewis cooling off period
You can cancel your service anytime up to 14 calendar days after
your order is accepted by John Lewis. Any equipment sent out will
need to be returned and you will be charged for the service you
were able to use before cancellation. You will also need to pay any
installation, connection or activation charges, even if they were
advertised as free as a condition of taking out the full
service.
Click here for more information about
John Lewis's offers and packages
-
Plusnet
-
Plusnet cooling Off Period
Customers may cancel at any time before the service start
date.
- For broadband, if line speed (after the initial 10 days) is
lower than the estimate range quoted by Plusnet you may cancel
within the first 90 days of the contract without paying an early
termination fee. This is also subject to Plusnet making
improvements where possible.
- Fibre optic broadband customers may cancel at any time before
the service start date but will be liable for costs relating to
installation of any equipment for fibre services.
Click here for more information about Plusnet's
offers and packages
-
Sky
-
Sky cooling Off Period
Sky customers have 8 days to cancel their contract from the date
their installation is completed if they are not happy with their
new service. Any services used will need to be paid for and all
supplied Sky equipment will need to be returned. Customers will
also not receive any refund for any one-off fees, such as
activation or set up services.
Click here for more information about Sky's offers and
packages
-
TalkTalk
-
TalkTalk Cooling Off Period
TalkTalk customers have the right to a 10 day cooling off
period, which starts after the order has been placed. At any time
during this period customers can contact TalkTalk and have their
order cancelled completely. Any equipment will need to be returned
to the provider immediately.
Click here for more information about TalkTalk's
offers and packages
-
Virgin Media
-
Virgin Media cooling off period
Virgin Media customers have 7 working days from the date their
order is accepted to completely cancel their services. There will
be no charge to any customers cancelling during this period.
Click here for more information about Virgin
Media's offers and packages
Switch to a better deal today
If you're considering moving to a better broadband deal, why not
try giving our team of experts a call on 0800 542
4704. We'll search through thousands of packages and
offers to find the perfect one for you and your household, offering
you a better chance of moving to a broadband service you can really
rely on.
