Contact us Customer service: 0800 1388 388
0800 542 4704

What happens when I call Simplifydigital customer service?

Got questions about the broadband, home phone or digital TV service you’ve ordered via Simplifydigital? Our friendly customer service team has answers.

By on July 02, 2013 at 00:00 AM
FAQs
Simplifydigital
What happens when I call Simplifydigital customer service?

If you have a question about the broadband, digital TV or phone package that you have ordered though us, don't hesitate to call our friendly and helpful customer service team, who will be more than happy to help.

What should I prepare before calling Simplifydigital customer services?

Make sure you give us as much information as you can. This depending on your query may include:

  • Order reference
  • Email confirmation
  • Post code

It will simply help the team resolve the issue faster. We aim to help and answer any question, no matter how trivial it may seem at first glance.

What number should I dial to reach Simplifydigital customer service?

Simply dial 0800 1388 388.

Will I know who am I speaking to?

Sure. All of our advisers will greet you with a quick introduction about Simplifydigital and their name as well so that when you call us back or we give you a quick buzz, you'll know who you are speaking to.

What sort of queries does Simplifydigital deal with?

  • Questions about installation: when are my services going to get the go ahead?
  • Billing queries: how much will I pay in total for my order?
  • Cash backs: I applied for a money-saving deal, when can I get my cash back?
  • Email confirmation: I got the wrong email confirmation, can I get a revised one?
  • What are the best prices out there?
  • Cancellation prior to intall: I changed my mind about the service I ordered.
  • Complaints: I received a bad service, I'd like to report it.

What happens after I report my query?

We will investigate your query, collaborate with providers and call you straight back as soon as we have answers.

How long does it take for an issue to get resolved?

If your question is easy and straight-forward, it may take us just moments to resolve the issue. In most cases, we aim to answer your questions within 48 hours. In some serious cases, it may take up to 5 days to resolve the issue.

Can I email Simplifydigital customer service instead?

Of course you can. Simply fire your question away to: switchingsupport@simplifydigital.co.uk. We aim to reply to all emails within 48 hours.

What are the Simplifydigital customer service working hours?

Our friendly team is available 9am to 5:30pm Monday to Saturday and 10am to 4pm during Bank Holidays. The service is shut on Sundays, Christmas Day, Boxing Day and New Year's Day.

I want to keep in touch

So do we! Add us on LinkedIn, Twitter, Facebook and Google+. Drop us a quick line about how you get along with your new broadband, home phone and digital TV service. Or just say hi, that's always nice.

Call for free advice and to switch providers

0800 542 4704

Calls are free from a landline

On a mobile? Call 0203 620 7478 for standard rates

Our call centre is now closed, we'll reopen tomorrow at 8am

You can: