If you have a question about the broadband, digital TV or phone
package that you have ordered though us, don't hesitate to call our
friendly and helpful customer service team, who will be more than
happy to help.
What should I prepare before calling Simplifydigital customer
Make sure you give us as much information as you can. This
depending on your query may include:
- Order reference
- Email confirmation
- Post code
It will simply help the team resolve the issue faster. We aim to
help and answer any question, no matter how trivial it may seem at
What number should I dial to reach Simplifydigital customer
Simply dial 0800 1388 388.
Will I know who am I speaking to?
Sure. All of our advisers will greet you with a quick
introduction about Simplifydigital and their name as well so that
when you call us back or we give you a quick buzz, you'll know who
you are speaking to.
What sort of queries does Simplifydigital deal with?
- Questions about installation: when are my services going to get
the go ahead?
- Billing queries: how much will I pay in total for my
- Cash backs: I applied for a money-saving deal, when can I get
my cash back?
- Email confirmation: I got the wrong email confirmation, can I
get a revised one?
- What are the best prices out there?
- Cancellation prior to intall: I changed my mind about the
service I ordered.
- Complaints: I received a bad service, I'd like to report
What happens after I report my query?
We will investigate your query, collaborate with providers and
call you straight back as soon as we have answers.
How long does it take for an issue to get resolved?
If your question is easy and straight-forward, it may take us
just moments to resolve the issue. In most cases, we aim to answer
your questions within 48 hours. In some serious cases, it may take
up to 5 days to resolve the issue.
Can I email Simplifydigital customer service instead?
Of course you can. Simply fire your question away to: firstname.lastname@example.org. We aim
to reply to all emails within 48 hours.
What are the Simplifydigital customer service working
Our friendly team is available 9am to 5:30pm Monday to Saturday
and 10am to 4pm during Bank Holidays. The service is shut on
Sundays, Christmas Day, Boxing Day and New Year's Day.
I want to keep in touch
So do we! Add us on LinkedIn, Twitter, Facebook and Google+. Drop us a quick line about how you get
along with your new broadband, home phone and digital TV service.
Or just say hi, that's always nice.