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What does Ofcom accreditation mean?

Websites with Ofcom accreditation are rigorously tested and found to be accessible, accurate and comprehensive. You have probably seen our Ofcom accreditation around our website. But what does it really mean? We’re here to explain.

By on November 06, 2013 at 17:00 PM
What does Ofcom accreditation mean?

What is Simplifydigital Ofcom accredited for?

We compare over 11,000 broadband, home phone and digital TV packages and offer comprehensive and accurate information on each one of our deals. This is why our price comparison calculator has been re-accredited by Ofcom in 2013.

Visit the Ofcom website for more information about our accreditation

Ofcom's audit

At the moment there are six websites that are accredited by Ofcom for their price comparison engines. This means that these sites have gone through what Ofcom calls "a rigorous independent audit".

How often does Ofcom audit the sites?

These checks are done regularly to make sure that the websites are following Ofcom's strict guidelines. The second audit is conducted 12 months after receiving the award and every 18 months after that on a rolling basis. As well as this Ofcom will be performing 'spot checks' every three months, just to make sure standards are consistantly met.

What does Ofcom look at when auditing the sites?

The audit looks at all the information on the website. It checks the content for:

  • Accessibility. We make sure you can find all the information you need without having to search through tiny small print.
  • Accuracy. We are constantly updating our deals to make sure you are always shown the latest prices.
  • Comprehensiveness. We cover all the information you need to find the best broadband deal for you. This includes speed, data usage and the length of the contract.

CEO of Simplifydigital, Charlie Ponsonby, says:

We are very proud of our Ofcom accreditation as it stands for three key things.  First that the choice we offer you is comprehensive, with the very best deals from all the top UK providers.  Second, reassurance of our depth of expertise and the knowledge that the information we offer is extremely accurate and up to date.  And third it illustrates our commitment to giving you the very best independent advice to ensure that we only recommend the deal that's right for you.

Ofcom consumer protection services

While we always encourage you to reach out to your ISP or to Simplifydigital for a resolution before resorting to an official Ofcom complaint, it's good to know that the regulator is on hand to help should you have an issue with your service and receive no satisfactory resolution.  You can find out more about how to complain to Ofcom on their website.

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