What do I do if I need to contact Simplifydigital with a
We aim to make our switching service as easy and convenient to
use as possible. We're sorry you've experienced difficulties. If
you would like to voice a complaint to Simplifydigital, there are
three ways you can do it:
- Via phone
- Via email
- Via written letter
How do I complain to Simplifydigital by phone?
You can simply call our Customer Service department on
0800 1388 388 and inform us about the nature of
your complaint. Our customer service department is open Monday to
Saturday 9am to 5.30pm and will do their best to solve the issue
there and then.
We recommend contacting us by phone as this is the
fastest way to voice a complaint and get the issue resolved.
Will I know what adviser am I speaking to?
Yes. All of our advisers will greet you with a quick
introduction to Simplifydigital's service and state their name so
that when you call us back or we give a call-back, you'll know who
you are speaking to.
How do I complain to Simplifydigital by email?
Simply send an email to: email@example.com with the
details of your query. We aim to reply to all emails within 48
How do I complain to Simplifydigital via written letter?
All you need to do is write us a letter and post it to:
Customer Services, Simplifydigital, 1
Riverside, Manbre Road, London, W6 9WA
What can I complain to Simplifydigital about?
- Receiving an incorrect pricing or quotation
- Being unhappy with the service you received
- Receiving an incorrect confirmation email
- Being put on the incorrect package
- Receiving conflicting information from Simplifydigital and
Please also note that we can point you in the right
direction if you face an issue with your provider, as long as this
does not breach UK data protection laws.
How long does it take for an issue to get resolved?
If your query is straight-forward, it may take us just moments
to resolve the issue. For more complicated queries, we aim to
answer your questions within 48 hours, although in some serious
cases it may take up to 5 days to resolve the issue.