Contact us Customer service: 0800 1388 388
0800 542 4704

How to lodge a complaint with Simplifydigital

We're sorry that you've had a bad experience. We always want to resolve any issues as quickly as possible, so please follow these instructions when lodging your complaint and we will make helping you a priority.

By on June 27, 2013 at 17:00 PM
FAQs
Simplifydigital
How to lodge a complaint with Simplifydigital

What do I do if I need to contact Simplifydigital with a query?

We aim to make our switching service as easy and convenient to use as possible. We're sorry you've experienced difficulties. If you would like to voice a complaint to Simplifydigital, there are three ways you can do it:

  • Via phone
  • Via email
  • Via written letter

How do I complain to Simplifydigital by phone?

You can simply call our Customer Service department on 0800 1388 388 and inform us about the nature of your complaint. Our customer service department is open Monday to Saturday 9am to 5.30pm and will do their best to solve the issue there and then.

We recommend contacting us by phone as this is the fastest way to voice a complaint and get the issue resolved.

Will I know what adviser am I speaking to?

Yes. All of our advisers will greet you with a quick introduction to Simplifydigital's service and state their name so that when you call us back or we give a call-back, you'll know who you are speaking to.

How do I complain to Simplifydigital by email?

Simply send an email to: switchingsupport@simplifydigital.co.uk with the details of your query. We aim to reply to all emails within 48 hours.

How do I complain to Simplifydigital via written letter?

All you need to do is write us a letter and post it to:

Customer Services, Simplifydigital, 1 Riverside, Manbre Road, London, W6 9WA

What can I complain to Simplifydigital about?

  • Receiving an incorrect pricing or quotation
  • Being unhappy with the service you received
  • Receiving an incorrect confirmation email
  • Being put on the incorrect package
  • Receiving conflicting information from Simplifydigital and the supplier

Please also note that we can point you in the right direction if you face an issue with your provider, as long as this does not breach UK data protection laws.

How long does it take for an issue to get resolved?

If your query is straight-forward, it may take us just moments to resolve the issue. For more complicated queries, we aim to answer your questions within 48 hours, although in some serious cases it may take up to 5 days to resolve the issue.

Call for free advice and to switch providers

0800 542 4704

Calls are free from a landline

On a mobile? Call 0203 620 7478 for standard rates

Our call centre is now closed, we'll reopen tomorrow at 8am

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