Simplifydigital is here to find you the best possible
broadband, phone or TV package
We take your privacy very seriously, and work hard to protect
your personal data.
Simplifydigital, a trading division of Dixons Carphone
plc, (referred to in this document as "Us", "We" or
"Simplifydigital") is a comparison and switching service designed
to help you find which digital services are best suited to your
individual requirements. Through Simplifydigital's website (www.simplifydigital.co.uk) (the "Website") and our
Simplifydigital call centre (the "Call Centre") We will provide you
with an excellent customer service; helping you to make the right
choices when it comes down to which digital suppliers to use and
providing you with all of the latest news which may be of interest
Simplifydigital is a trading division of Dicons Carphone plc, a
company registered in England and Wales under Company number
07105905 and with its registered address at 1 Portal Way, London W3
All queries, complaints and questions regarding our services
should be referred to Customer Service, Simplifydigital, 5th Floor,
Landmark House, Hammersmith Bridge Road, London W6 9EJ (the
"Contact Address"). Alternatively, you may wish to send us an email
or pick up the phone to speak to one of our advisers on:
0800 1388 388
About this Privacy Statement
Simplifydigital Limited is committed to ensuring that your
privacy is protected. This Privacy Statement explains how
Simplifydigital uses the information it collects about you and the
procedures that Simplifydigital has in place to safeguard your
privacy. It applies solely to the information that We collect about
you through our Website and/or Call Centre and also forms part of
our Terms and Conditions (the
"Terms and Conditions"). Simplifydigital may need to update the
Privacy Statement from time to time and when We do so, We will
place a notice on our Website to let you know what parts of the
Privacy Statement have been changed.
What information will Simplifydigital collect and how will it
use this information?
As well as helping you find out which digital services are best
suited to your individual requirements and to provide you with
excellent customer service, the Website and Call Centre are
designed to provide you with information about digital suppliers
and the latest news Simplifydigital considers may be of interest to
you (the "Updates").
Before Simplifydigital is able to provide you with Updates, We
need to collect personal information to allow Us to identify you.
The information We will need to collect includes your:
- First name
- Email address
- And any other relevant personal information which may be
necessary for Us to provide our service to you
Your personal information will be collected when you register to
receive the Updates on which you have expressed an interest or when
you purchase goods or services from us. Please note that your calls
with advisers in our Call Centre may be recorded for quality
control and training purposes.
Following our advice, if you decide to sign up with a particular
digital service provider (the "Service Provider"), Simplifydigital
may also help to process your application to sign up with the
Service Provider. In addition to the above personal information, We
may also require your bank and billing details, postal address and
contact telephone number to set up the service.
Rest assured, all personal information will be collected in
accordance with our obligations under the Data Protection Act
Will your personal information be passed on to anyone
As We mentioned above, Simplifydigital may help to process your
application to sign up with a Service Provider. We will pass your
personal information on to the Service Provider if you sign up with
them through us.
Additionally, Simplifydigital may pass your personal information
on to third parties to allow Us (or such relevant third party) to
comply with our (or its) legal obligations in relation to the
provision of the services offered by Simplifydigital. As such, the
personal data of customers who have entered into an agreement with
Simplifydigital for Cover Plans may be passed on to the service
supplier, Microtechs Limited. Additionally, data obtained during
the course of the purchase of TV Sales products may be passed on to
010 Plus Limited (trading as The Flattelly Company); and data
collected in connection with the purchase of an extended warranty
may be passed on to TADL Assist. Simplifydigital may also pass
personal information collected in relation with a contract for
Installation Services on to the individual installer of the
equipment to allow them to perform their contractual
Your personal information may also be used to contact you from
time to time by post, phone or electronic mail to provide you with
additional information about digital services which Simplifydigital
considers may be of interest to you. Additionally, Simplifydigital
may use anonymous information to compile statistical information
about its customers to help it to improve the content of the
Website and make it more relevant and more useful to
Simplifydigital's customers generally. Simplifydigital will not
hold your information for any longer than is necessary.
If you would rather not receive direct marketing, this material
or be contacted in this manner please make this clear when
registering with us; by advising your customer advisor that you do
not wish to receive this information, or by not ticking the
relevant consent box when registering through our Website.
Alternatively, you can write to Us at the Contact Address above
informing them of your decision.
Simplifydigital will not sell, share or rent your personal
information to third parties in ways different from those disclosed
in the Privacy Statement, however, please be aware that
Simplifydigital may disclose information which is provided by you
where required to do so by law or in connection with legal
Simplifydigital may pass details of your personal data on to a
legitimate third party if We are under a duty to do so in order to
comply with any legal obligation, or in order to enforce or apply
our Terms and Conditions, or to protect the rights, property, or
safety of Simplifydigital, our customers or others. This includes
exchanging information with other companies and organisations for
the purposes of fraud protection and credit risk reduction.
Many of our customers have told us that they appreciate extra
information about their broadband, digital TV and/or home phone
results. For this reason by agreeing to the conditions laid out in
this Privacy Statement you agree that your details may be used by
Simplifydigital to contact you with a view to seeing if you are
interested in purchase, highlighting any special offers or ways
they might be able to help you get the best deal. If you are
unhappy with this condition of use then please let us know but be
aware and do not submit your details to our service without first
letting us know and our acknowledging your request.
If you ask Us in writing, Simplifydigital will provide you with
details of the information held by Simplifydigital about you.
Please write to the Contact Address above. Please don't forget to
enclose a cheque for £10 (made payable to 'Simplifydigital') to
cover our costs for providing this information; without it, We
won't be able to supply your information.
Much like other websites, We use 'cookies' to collect
information about your computer and help Us to make your
web-experience better. A cookie helps Us to monitor your use of the
Website and collect information about your computer and your use of
the internet. We use this information to improve our site and
deliver a better service to you.
the cookies setting off. However, be warned that if you do turn
cookies off you may be unable to access certain parts of our
Website. For more information about cookies and how to turn it off,
please see www.allaboutcookies.org.
The Website contains links to other websites. Equally, other
websites may provide links to our Website. Simplifydigital is not
responsible for the content of other websites and cannot guarantee
that they will protect your personal information. Simplifydigital
encourages you to read the privacy statements of each and every
website that you use if you are asked to provide personal
Correcting/updating/removing personal information
If your personal details change or if you no longer wish to
receive information from Simplifydigital, please write to
Simplifydigital at the Contact Address above.
Updated as of August 2017