If you've spotted a better deal with a different provider and
would like to switch, this handy guide will help to make things as
quick & easy as possible. Don't forget, if you'd like some
free, personalised advice, the Simplifydigital Switching Service is
here to help. Just call our friendly advisors on 0800 542
Before you switch broadband, phone & TV providers:
Make sure you are not currently within a minimum term
contract. If you try to switch to a different provider
mid-way through a minimum term contract, there may be a
cancellation fee to pay. It's usually your monthly payment, x the
number of months left on your contract. However, thanks to new Ofcom regulations, if your contract has
risen in price you may be able to leave without penalty.
Make sure you've chosen the best value deal to switch
to. Have you had a look at all your options, and made sure
that this deal is the best value broadband, phone & TV package
in your area? If you haven't used our postcode checker yet to
compare deals, it's a good idea to just double check what's
available in your area, or give our broadband experts a call. We'll
search through thousands of deals on your behalf, and reccomend the
perfect one for your home.
Do you want to keep your phone number, or an email
address supplied by your current provider? We've got some
advice on this below, it's worth making a note of the steps needed
to keep these during a switch.
The easiest way to switch your broadband provider.
Switch over the phone with Simplifydigital
Rather than go it alone and try to cover off the switching steps
below by yourself, why not call our friendly experts and have them
move you across to your new deal? They'll let you know if you need
to do anything, like get a MAC code from your current supplier, or
ask to transfer across your telephone line. It could save you a lot
of time and hassle.
What happens when you switch with us:
- We'll find you great deal, making sure you completely
understand every aspect of your new package
- We'll send you a confirmation email, outlining your new deal
and explaining what happens next
- We'll send the order to your new provider on your behalf
- Your new supplier will send you an email, confirming your order
& installation date
- Your new service will be installed and activated
Or switch online/directly with your new supplier
If you'd like to switch to a new broadband, phone and TV provider online,
you can click through to the appropriate deal page on the
supplier's website from here and fill in the information requested.
We've provided some handy tips on how to switch directly with your
new supplier below.
Things you might need to do, when switching to a new
- Cancel the direct
debit from your previous supplier.
This protects you from being accidentally charged for your old
services by your previous supplier, once the switch has taken
You'll need to cancel your direct debit if... You
should do this regardless of the supplier you are moving from and
to, it's good to protect yourself in this way.
- Allow an Openreach
engineer to visit & upgrade your broadband
If you are moving from an ADSL broadband service that works via
your telephone line to a superfast fibre service, an Openreach
engineer may need to come and visit your home to upgrade the
existing phone socket. You will be given a time and date for the
engineer visit shortly after you place your order.
Your existing telephone socket will need upgrading
if... You're moving from standard (ADSL) broadband to
fibre optic broadband.
- Allow Virgin Media to
test whether services can be installed at your
If you are switching to Virgin Media and you don't
currently have a socket for Virgin Media's cable service in your
home, they will need to run a few checks to make sure they can
install one for you. For the most part this can be done over the
phone but, in a very small amount of cases, this may involve a
"spotter" from Virgin Media visiting your home. If this is the case
a Virgin Media customer service representative will contact you
within 72 hours of you placing your order to book an appointment
with you for the spotter's visit.
- Arrange for an
engineer to install a Sky satellite
If you are moving to a Sky TV service an engineer will need to come and
visit your home to assess whether you need to install a new
satellite dish on your home. You will be given a time and date for
the visit after you place your order and this will be confirmed
over the phone the morning of the installation. On average the
visit only last around an hour and, if you have a dish that needs
to be replaced, the engineer will take away the old dish for
- Install your Astra
Connect satellite dish.
If you're moving to Astra Connect you will need to have a special
satellite dish installed designed to pick up the broadband
connection. You can do this yourself but, as the position of the
satellite has to be a lot more precise than a standard TV
connection, Astra connect recommends you ask your local service
provider, who will install your dish for a small charge.
Ask our Switching Support experts
Our free, independent Switching Service is available six days a
week. Rather than doing all the hard work yourself, call
0808 163 7069 and have one of our
friendly experts help you find, compare, sign up and switch to a
deal that's right for you.