Moving home
Here are some basic pointers to help you sort out your digital TV, broadband or home phone in your new home. And don't forget, our digital experts are always on the phone to help with any questions you may have you can call them free.
Before the move:
• Firstly, if you already have a contract for digital TV, home phone or broadband, or a bundle, check the Terms and Conditions, or give your current supplier a call. It may be that you cannot terminate the contract early, and will have to transfer it to your new address.
• Check what services are available in the area you are moving to. (You can do this right here on our website by using our “smart search” digital comparison tool!) Some regions may not offer the same digital packages you currently receive. By using our free consultation we'll also be able to determine if you need a BT line (certain providers don't require a BT line so don't get one unless you have to!)
• Sometimes providers charge a one off fee to transfer their services to our new property. So again, check the Terms and Conditions so you know exactly where you stand with your supplier.
After the move:
Now that you've arrived in your new home, there are a few things you may need to do before your broadband, digital TV and home phone is up and running.
• If we've established that you need a BT line, you will need to get one installed, which may mean paying an engineer.
• If you do need a new BT phone line, then BT may ask you to sign a 12 month contract. This means you won't be able to transfer your line rental away from BT unless you want to pay a cancellation fee.
• It will sometimes take a while to get your new digital TV, home phone or broadband packages once you've moved home and signed up – the phone line needs to be activated and details need to be registered. So, be patient!
• Give us a call or use our digital online comparison service. We'll tell you which suppliers and services are available in your new property, and we can even arrange for the new services to be set-up!