There is good news this winter for broadband customers who want
high quality customer service and technical
support without paying over the odds for their broadband
package.
With broadband providers now very aware that there is a real
opportunity to get an edge through the service offered, just as
much as the price - a range of high quality broadband packages are
on the market at very competitive prices.
Charlie Ponsonby, CEO of Ofcom accredited
broadband comparison service Simplifydigital.com, said:
"Broadband providers are competing on two fronts - price and
service, and we are seeing some great value deals now on high
quality broadband packages that include good UK based customer
service and free technical support."
O2 Broadband has focused strongly on service and is unique in
offering free UK-based "Gurus" available over the
phone 24 hours a day, 7 days a week. The O2 Gurus are on hand
to help with anything from a technical fault, through to friendly
help with operating your laptop and surfing the net. And they
are also available in O2 stores on the high street.
Charlie Ponsonby continued:
"The O2 Guru service is a great for households who would like
some friendly help on all things to do with operating a computer
and surfing the web - you can ask them simple questions and you
will get answers in plain English - i.e. it's genuinely
helpful."
Other broadband providers like Sky and Plusnet also offer strong
customer service propositions. Indeed Sky has just come top
in Ofcom's recent study of broadband provider customer service
published this week.
So choosing between providers can be tricky and depends on your
household's individual needs, which is why an independent advisory
service like Simplifydigital can be a real help. Its
independent experts are on hand seven days a week to talk through
the pros and cons of all the best broadband deals available in the
UK, with a Lowest Price Guarantee to ensure that you won't get a
cheaper deal elsewhere.
They also offer a unique "Switching Support" service for free, to
place your order for you and help make sure that the new service
gets installed with minimum of fuss.
Simplifydigital.com's pick of the broadband bundle deals
from the most customer-friendly broadband providers |
| Bundle |
Details |
Service credentials |
Set-up |
Monthly Cost |
| O2 The All Rounder & Evening and Weekend Calls (for O2
mobile customers) |
• Up to 20Mb speeds • Unlimited download allowance • Free
evening and weekend calls to UK landlines |
• Free UK-based O2 Gurus support available over the phone 24/7
and in store • UK based customer service |
Free |
£2.50 for 3 months, £15 thereafter (plus £7.50 line
rental) |
| Sky Broadband Unlimited & Skytalk Freetime |
• Up to 20Mb speeds • Unlimited download allowance • Free
evening and weekend calls to UK landlines |
• Winner of Ofcom customer service satisfaction survey November
2011 • Free technical support from Sky landline |
Free |
Free for 3 months and then £10 per month (plus £12.25 line
rental) |
| Plusnet Extra Broadband & Evening and Weekend Calls |
• Up to 20Mb speeds • 60 GB download allowance • Free evening
and weekend calls to UK landlines |
• UK based customer service • Technical support available on
local phone rate |
Free |
£11.49 per month (plus £11.99 line rental) |
Notes to editors:
Simplifydigital.com offers a free and impartial "Switching
Support" service for anyone looking to get a digital TV, broadband
or phone package. Its London-based impartial experts are available
for free over the phone, to answer all those tricky questions and
match the family's needs to the best deal available.
Simplifydigital.com's experts are available for free on 0800 1 388
388 seven days a week (Lines open Mon-Fri 8am-8pm; Saturday
9am-5:30pm; Sunday 10-5:30pm). You can also use
Simplifydigital.com's Ofcom accredited comparison engine online at
www.simplifydigital.com.
