The leading broadband companies in the UK are set to kick off a
war of words over the use of certain terminology when advertising
their broadband speeds.
Last week, the Advertising Standards Authority (ASA) stepped
into the argument by advising the likes of BT, Sky, TalkTalk and Virgin Media that they have to
use the words "up to" when advertising their broadband speeds and
not words such as "typical" or "average".
Virgin Media's CEO, Neil
Berkett said...
"Despite increasingly ambitious claims made by some ISP's, the
real world speeds actually being received by many broadband
customers just aren't keeping up,"
He continued...
"We want other ISPs to acknowledge the speeds their customers
are actually getting and urge the rest of the industry, Ofcom and
the ASA to recognise the clear and urgent need for change and move
towards advertising the average speed a clear majority of customers
actually receive."
BT's Managing Director, John Petter also
commented...
"The averages are no more relevant to me than the maximum. For
providers to talk about averages is not the way forward."