Broadband, home phone, digital TV and mobile broadband provider Virgin Media have released a response this morning regarding Ofcom's report that broadband providers are advertising 'inaccurate broadband speeds'.
Jon James, executive director of broadband at Virgin Media said
"Ofcom's broadband speeds report again proves Virgin Media is consistently more than twice as fast as any of our DSL competitors. Because we use a next generation fibre optic cable network, our customers can be confident of receiving 90% of the headline speed they buy from us. And we're continuing to invest in our network so we can deliver more of what our customers are paying for - whether on 10Mb, 20Mb, 50Mb or our soon to launch 100Mb broadband service.
He continues...
"Whilst Ofcom's report is good news for our customers, it's clear that our DSL competitors just aren't keeping up with their promises of 20Mb broadband. No DSL customer receives 18Mb, only 2% are receiving more than 14Mb and, on average, DSL providers are delivering just 33% of their advertised 'up to 20Mb' speed. We need to ensure people are not being ripped off and the lack of transparency in broadband advertising risks damaging consumer confidence in superfast broadband. The Advertising Standards Authority has announced a review into the way broadband is advertised and the need for change is now urgent."
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