There are lots of things to check before you move, as well as finding out what happens after you are settled in to your new pad. We've come up with some basic pointers to try and explain what actions you may need to take when setting up your digital TV, broadband and home phone package in your new home, and how to ensure you continue to enjoy your digital services once you've settled in. And don't forget, our digital experts are always on the phone to help with any questions you may have.
Before the move:
There are so many things to do when you move home, that it can be difficult to remember all the tasks and jobs you've set yourself. But we can help make sure that at least getting your digital services sorted is hassle-free!
We've broken down the various bits and pieces you need to do, so that at least sorting out your digital TV, broadband and home phone services can be done with no stress.
- Firstly, if you already have a contract for digital TV, home phone or broadband, or a bundle, check the Terms and Conditions, or give your current supplier a call. It may be that you cannot terminate the contract early, and will have to transfer it to your new address.
- Check what services are available in the area you are moving to. (You can do this right here on our website by visiting our online digital comparison tool!) Some regions may not offer the same digital packages you currently receive.
- Sometimes providers charge a one off fee to transfer their services to our new property. So again, check the Terms and Conditions so you know exactly where you stand with your supplier.
Try our unique smart search
1. Match your exact requirements to the best deals
2. Make big SAVINGS by 'bundling' your services
3. Order online or we'll do it for you over the phone
After the move:
Now that you've arrived in your new home, there are a couple of things you may need to do before your broadband, digital TV and home phone is up and running!
- You'll need to check what type of phone line you have in your new home. If you don't have an active BT line, you will need to get one installed, which may mean paying an engineer. However, if you choose to sign up to a company like Virgin Media, who provide their own phone line; you will not need to re-connect the phone line.
- If you do need a new BT phone line, then BT may ask you to sign a 12 month contract. This means you won't be able to transfer your line rental away from BT unless you want to pay a cancellation fee.
- It will sometimes take a while to get your new digital TV, home phone or broadband packages once you've moved home and signed up – the phone line needs to be activated and details need to be registered. So, be patient!
- Give us a call (or we'll call you) or use our digital online comparison service. We'll tell you which suppliers and services are available in your new property, and we can even arrange for the new services to be set-up!