What is satellite broadband?

Broadband means, very simply, a high-speed connection to the Internet that's 'always on'. It's
around 30 times faster than a 56k modem enabling you to view web content and download files
more quickly. It's called broadband because it has a much larger capacity to receive (and send)
data. Providing broadband via satellite means that Tariam bounces your data from your remote
location up to and down from the satellite to a point on the ground where there's very fast and
reliable internet connectivity.

How do I choose the Homenet service right for me?

Homenet is unique in the sense that it offers the same upload and download speed for each of the 4
monthly service options. (2048/384 kbps). The service you select should be governed by your
expected usage levels. As a rough guideline:

The Homenet Basic service allows 2.4GB of data per month. Only suitable for the very light
user with occasional email and browsing use. Not suitable for downloads of music and films.

The Homenet Bronze service allows 4GB of data a month. Suitable for 1 standard home
user/computer with occasional use, maybe 2 or 3 evenings a week, plus occasional weekend
use. Excellent for customers who just want to occasionally browse the internet for information
and check emails. Not suitable for regular downloads of music and films.

The Homenet Silver service allows 6GB of data per month. Suitable for 2 standard home
users/computers and more regular evening and weekend use. Suitable for occasional
downloading of music.

The Homenet Gold service allows 12GB of data per month. Suitable for 3 standard home
users/computers, and where there is regular family usage of the internet or where a user may
want to work from home some of the time.

Can I connect more than one user to the service?

Yes, it is possible to connect the equipment directly to a router, or other network LAN devices, to share the connection with other users.

The Homenet product is not designed to be shared amongst a number of
different properties/residencies by wireless however.

It is advisable not to connect more than one standard user to the Homenet Bronze, 2 to the Homenet Silver and 3 to the Homenet Gold. If you connect more than this it will affect the performance.

Can I use this equipment with my Apple Mac or Linux computer?

Yes, with all Tariam's services connect to non Windows computers easily.

Will I need to buy any extra software?

As Tariam's satellite broadband connections are 'always on', it is advisable that you install a (software or hardware) firewall to protect you from any unwanted attempts to access the files on your computer. We also suggest you install quality anti virus software.

Do I require planning permission or other permits?

Though conditions may vary slightly, normally planning permission is not required for the 67cm antenna you will be supplied with.

Do I need my landlord's permission?

If you do not own the building where the equipment is to be installed, you must receive written
authorisation from the landlord approving the installation.

What happens if/when I move?

Moving the dish to another location, whether on the same building or otherwise, is
possible. You must notify Tariam if you plan to move house or premises
as they have to complete licensing checks for the new location with Ofcom. If you don't do this and the equipment interferes with other licensed equipment at another site you could be liable
for a fine.

Must I purchase the equipment?

To receive the broadband service it is necessary to have the defined equipment. You may
purchase the equipment outright at time of order. The equipment will only be usable on Tariam's satellite services.

How long will it take to get installed and operational?

The lead time will normally be 2 to 3 weeks.

How do I know if I have line of sight to the satellite?

In the UK, Homenet usually requires line of site to the South South East, at about 163 degrees magnetic. If you can see a Sky digital dish nearby, this points roughly South East.

Tariam offers a number of mounting solutions that can deal with sites where line of site to the satellite is awkward.