Here are a selection of customer comments on their experience of
using our service. If you'd like to share your experience
with us then please get in touch.
"I would like to draw your attention to the wonderful
service that Francois provided. I rang just to obtain some
information regarding changing my supplier for television
etc.
Francois without being pushy in any way gave me all the
necessary information and in a very polite manner, I have to add. I
do not generally make decisions on the spot but Francois was so
thorough and comprehensive that I was able make a decision before
the call ended.
I am from the old school and value polite and good customer
service and that was what I received. If you have a reward system I
do hope you will consider this young man as a well deserving
candidate. I would not hesitate to deal with this very polite young
man in the future".
Chris who used our switching support
(telephone) service:
"I would like to put on record my praise and appreciation of
your teamwork with Simplifydigital especially with regard to 1. The
clarity and simplicity of the automatic answering connection to
your Digital Expert team 2. The high calibre of the expert with
whom I spoke."
Yasmin who bought a digital TV deal:
"Everything was done quickly. efficiently and effectively
and I am most impressed. Thank you for getting me on line so
quickly. I would gladly recommend your service to
anyone."
Roy who bought Orange
"I would definitely recommend your company for both value and
service and hope that I can do so in the future"
David who bought O2
"Great, zero hassle service. Well informed adviser. Virgin
Media cashback received faster than promised. Under two and a half
months. I will be back. Thank you"
Patrick who bought Virgin Media
"I found the service extremely professional and the advisor
was extremely knowledgeable and helpful answering all questions
very clearly. He also rang me back at an agreed time which was so
helpful"
Jennifer who bought O2
"I just wanted to say how useful this service you offer has
been to set up my new broadband and phone line this evening.
I was very impressed with the speed that this was set-up, and how
quickly you answered my call."
Nancy who bought TalkTalk
"I am extremely satisfied with the service I received,
Kingsley gave clear concise information, coupled with patience and
efficiency."
David who bought O2
"I was very impressed with the chap who dealt with my queries.
He was very knowledgeable and he gave me good advice. All round, a
very good service."
Michelle who bought Sky
"I found everyone I spoke to at Simplifydigital to be bright,
enthusiastic, genuinely good listeners and able to show flexibility
and imagination when it came to solving problems and explaining
some of the more complex aspects of broadband, suppliers, fees and
telephone exchanges.
A first class service that is impartial and honest - I had not
imagined that this kind of help was out there".
Joseph who bought Orange
"Many thanks for all your help earlier today- it's been a huge
thought trying to get my head around what I needed to do to get my
broadband and phone set up and you made the whole process
pleasant!!! However, I am now expecting that in return for 'a cup
of tea', the person who comes to fit it will also wire a plug,
unblock the sink and hang the curtains....
Thanks again and I am now working on my Mum to get her
connected!"
Karen who bought Virgin Media
"Absolutely first class, highly recommended"
John who bought Sky
"Everything was delivered as stated and I found the
communication to be excellent throughout the switch over process. I
also received follow up calls to ensure that I was happy with the
service".
Stuart who bought O2
"As the name suggest, simply great!"
Shaun who bought Sky
"In this day and age, it's refreshing to deal with someone who
is prepared to put the customer first. I appreciate your help very
much and I shall, of course, be recommending Simplifydigital to
everyone I can whenever the opportunity arises".
Martin who bought Orange
"I found the service excellent. The advisor was knowledgeable
and very helpful"
Philip who bought TalkTalk
"Very helpful and knowledgeable"
Stuart who bought Sky
"Very helpful and well informed team who explained everything
thoroughly"
Nicola who bought Orange
"The service from Simplifydigital was second to none. Francois
was very helpful and very well informed"
Oscar who bought Sky
"Excellent service, highly recommended"
Christopher who bought TalkTalk
"The advisor was superb. Could not have asked for a better
service"
Simon who bought O2
"I found the whole service excellent"
Gwyn who bought Sky
"I was not confident about a broadband change, but the
consultant was very intelligent, polite and reassuring and I was
happy to make the change"
Alistair who bought O2
"Simplifydigital is a very good idea to help people find out
all the options, staff are good to deal with"
David who bought Virgin Media
"The service was excellent. The advisor was most helpful and
knowledgeable. Thank you"
Patrick who bought Sky
"The person I spoke with was very, very helpful. He explained
everything to me, me being a novice and all. Many
thanks"
Nicola who bought O2
"Excellent service, knowledgeable staff, really
helpful"
Glynis who bought Virgin Media
"The site was easy to navigate, and followed by a quick call
resulted in me getting the best service to suit my
requirements"
Graham who bought Virgin Media
"I was impressed with the ease of use of the website. It took
very little time to complete the process. The very best thing was
the reminders about what you were choosing and the confirmation
e-mails. The language was easy to understand, written in plain
English."
Phyllis who bought Sky
"I can't fault Simplifydigital"
Andy who bought TalkTalk
"Really good. Simple to follow and well organised."
Dave who bought Virgin Media
"Excellent - fast service and straight forward"
Marjory who bought TalkTalk
"Excellent Service, perfect connection with the reasonable
price, and the person who I spoke with was very helpful and
knowledgeable; he explained everything to me very
clearly."
Mage who bought O2
"I did it by phone and the operator was very informed and
helpful"
John who bought Virgin Media
"First class"
Edward who bought TalkTalk
"I made all the arrangements over the phone. Elliot was very
helpful and explained everything well. Good service."
Gordon who bought Virgin Media
"The website and service was excellent"
Peter who bought TalkTalk
"The advisor did a great job, he seemed to know what he was
talking about and was very helpful."
Stuart who bought Sky