Post Office added another service to its business in January 2005 by launching its range of Home Phone packages.

With over 14,300 local branches and a 'walk in' customer base of 24m, Home Phone accumulated 100,000 customers within 6 months since launching the service. By October 2007 it had over 400,000 Home Phone customers.

In late October 2007, operating from BT's infrastructure, Post Office launched its broadband service which enabled current and new Post Office customers to bundle their home services.