Virgin Digital Help is a new company in the
Virgin Media family which aims to help people solve problems with
their digital appliances, such as computers, mobiles,
gaming consoles etc. through a combination of downloadable
tools, home visits, online and home support.
Targetted at residential customers, the service comes with lots
of kit and broadband connections, as well as small business
customers who need cost effective technical support for broadband
connectivity, network and hardware problems. The service follows a
number of other similar services which have launched on the UK
market, including Geek Squad and DSGi's
The Tech Guys.
The services focus on broadband households and
"gadgeteers", especially as many broadband users voice
concern about the cost and availability of broadband technical help
from their broadband providers. Virgin Digital Help's technicians
are available to come to your home all over the Uk with the
exception of the following postcodes: PO,KW, IV, AB, PH, PA,
KA, BT, IM, GY, JE, HS, TR or LL.
The service can help with a wide range of gadgets including:
laptops, PCs, netbooks, monitors, printers, wireless networks,
smartphones, digital storage, games consoles, music players,
digital cameras and digital camcorders .
It also covers computer software - Any
Microsoft products, like Windows® XP, Windows® Vista and Windows® 7
operating system, and smartphone software - Windows Mobile, Google
Android, RIM (for BlackBerry®) and Symbian.
The service is not however able to help with Digital TVs, HDTV,
set top boxes, home theatre systems, photo printers, CCTV and
projectors, Apple computers or Linux, or any Sony Ericsson phone
(as at the time of writing).
An overview of the Virgin Digital Help product range is shown
below:
| Virgin Digital help |
| Product range |
What you get |
| Free Help |
A unique downloadable desktop "toolkit" with a wide range of
free diagnostic and fix tools and 140 free guides to fixing the
most common problems. Simple chat based search for tools, guides,
and access to live experts. |
| Help Bundles |
Flexible packages of talk-time minutes |
| Help Solutions |
Fixed price solutions for common problems - with money back
guarantee |
| Monthly Help - for your PC |
Entry level tariffs, based on the desktop toolkit, offering a
wider range of automated fixes and a small amount of
talk-time |
| Monthly help - For You |
Automated diagnostics/fixes for your PC, plus a big bundle of
talk-time to use for help with your digital stuff |
| Monthly help - For Your Group |
Automated diagnostics/fixes for your group's PCs (2 to 5
people), plus a big bundle of talk-time |
| Help at Home |
A UK wide team of Customer Champions, able to set-up digital
kit in your home and fix a range of common problems, often with
support from Manila. |