1) I already have a contract for digital TV, home phone or broadband, do I need to stay with this supplier?

Firstly, you need to check the Terms and Conditions, or give us a call and we can check for you. It may be that you cannot terminate the contract early, and will have to transfer it to your new address.

2) How can I find out what services are available at my new address?

Visit the Simplifydigital.co.uk home page to find out what services are available.

3) Is there a transfer fee if I stay with my current provider?

Sometimes providers charge a one off fee to transfer their services to our new property. So again, check the Terms and Conditions or give us a call with any questions.

4) Do I need to get a BT phone line?

You'll need to check what type of phone line you have in your new home. If you don't have an active BT line, you will need to get one installed, which may mean paying an engineer. However, if you choose to sign up to a company like Virgin Media, who provides its own phone line, you will not need to re-connect the phone line.

5) Can I transfer my existing BT line?

If you do need a new BT phone line, then BT may ask you to sign a 12 month contract. This means you won't be able to transfer your line rental away from BT unless you want to pay a cancellation fee.