Knowing which broadband provider is the best is difficult. But
thankfully there are many places that you can get broadband
reviews which give you a good idea of where to start.
If your broadband provider has an award in one of
Simplifydigital's recommended award and review sites, you can bet
they must be a good broadband provider and it would be worth
considering having them on board as your broadband ISP.
Here are Simplifydigital's recommended reviews and
awards to look at:
Which? Best Buy Recommendation
Which? is one of the UK's best known reviewers. It has reviews
on many consumer products from books to broadband.
Which?
- is recommended by more than 18,000 users
- rates over 130 broadband services from 30 Internet Service
Providers
- is fully endorsed by the Consumer's Association
Which? also offers great broadband reviews and include the
unique Which? Best Buy and Don't Buy reviews. The Which? Best Buy
review focuses on over 23 different broadband packages recommended
by Which? The Which? Don't Buy reviews are self explanatory really.
These reviews include 29 broadband packages that Which? thinks you
should avoid.
In 2009 O2 came out top of the customer
satisfaction polls with a 97 per cent customer satisfaction
rating whilst AOL and Orange were given the unwanted 'Don't
Buy' award due to a low 31 per cent customer satisfaction
rating.
Which? rates broadband ISPs on overall satisfaction, ease of
setup, broadband speed & reliability, value for money, and
customer service & support. So everything is covered!
uSwitch Award
The uSwitch Broadband Customer Satisfaction Report separates the
very best from the very worst of broadband providers. There are
eleven categories, including best value for money, best technical
support and best overall customer satisfaction.
In the 2009 uSwitch Broadband Customer Satisfaction Report,
uSwitch found that newer broadband providers faired better over
their more established rivals. O2 was found to be the best, it won
9 out of the eleven awards and achieved the highest level of
customer satisfaction.
The 2009 report also found that 54 per cent of broadband
customers surveyed didn't think they were getting the best out of
their broadband deals.
uSwitch Awards
- are the annual key benchmark for the broadband industry
- YouGov carries out an online survey of over 12,000 broadband
respondents - covers adults of all ages, socio-economic groups and
regions of Britain
- respondents answer questions including: what aspects of a
broadband package were important to them, whether they would
recommend their provider to a friend, and whether they thought
their provider gave them good value for money.
BroadbandChoices Award
The Broadbandchoices Award surveys more than 1,000 people on
opinions of their broadband provider. In 2009 the award found
O2 Broadband the overall winner, taking six
categories in customer satisfaction it was also voted as best
overall provider.
The six categories that Broadbandchoices looks at are quality
& reliability, clarity of pricing & billing, good value for
money, download times of files and web pages, after sales support
and speed of service activation.
Plusnet Broadband came second in the 2009 awards followed by Sky
Broadband. Virgin Media came in at forth place
with the award for most improved ISP.
Broadband bundle packages are also rated and in 2009 Sky
Broadband won the top award with Virgin Media second and TalkTalk
Broadband being voted as best value for money in the category.
Broadbandchoices
- has a valid measure of relative broadband performance which is
run every six months
- its online survey covers over 4,200 households
MacUser Award
The MacUser Awards are one of the most important events in the
Mac industry today.
The MacUser Awards review the best of the best products for Mac
users. Eleven of the awards are voted for by readers of MacUser
Magazine. The 2009 event took place at London Zoo and its award for
broadband ISP of the year went to Virgin Media
Broadband with BT Broadband being highly
commended. BT and Virgin Media were in competition with O2
Broadband, Sky Broadband and Zen
Internet in the same group.
The MacUser Awards
- offer a key broadband award focused specifically on Mac user's
needs and experiences
- are voted for by thousands of MacUser magazine readers
- focuse specifically on measures such as: Mac compatibility, high
level of Mac technical support and ease of set up using a Mac
computer.
ISPA Award
The ISPAs are the UK's internet industry awards. ISPA have been
handing out awards at their glittering ceremony since 1999.
ISPA stands for Internet Service Providers Association and you can
bet any broadband provider worth considering will be featured in
these prestigious awards.
Category titles in the ISP Division for the 2009 awards included
Best Consumer Fixed Broadband ISP and Best Consumer Mobile
Broadband ISP.
The 2009 winners for Best Consumer Fixed Broadband ISP were O2
Broadband and Best Consumer Mobile Broadband ISP went to Vodafone
Mobile Broadband.
The ISPA
- is the official UK internet industry body
- ISPA awards are allocated by a panel of experts following
specialist testing of the broadband services technical
performance
- is very well regarded in the industry.