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Sky broadband service status tool

You can check the current status of your Sky broadband connection with a handy free tool on the Sky website. All you need to do is visit the Sky Service Status page and take a look at the latest updates on how the broadband, TV and phone services are running. If there are issues due to poor weather, signal interference or engineering work, you'll be among the first to know!

By on September 17, 2013 at 10:43 AM
Sky broadband service status tool

Ever had the niggling sensation that something is up with your Sky broadband, home phone or digital TV connection, but you're not sure what? That's where the free service checker tool comes in!

Sometimes issues like bad weather, essential engineering work and service outages can affect your Sky TV signal, broadband connection or home phone service. The quickest way to check for any current issues with the Sky network, is to use the free service checker tool on Sky's website.

How to use the Sky Service checker tool

  1. Visit
  2. See if there is a current reported issue, and any advice about dealing with it, on the web page
  3. An orange or red light will show an issue with a particular part of the service, whereas a green light shows that the service is considered to be working fine
  4. Follow any advice offered by Sky in order to resolve the issue

You can see when the issue was last updated, check for assistance or tips from other Sky users on the Sky help forum, or contact Sky directly for further assistance.

Read our guide on how to troubleshoot digital TV reception issues