When you want to contact your internet service provider (ISP),
you'll need the customer services number. Here are the customer
support phone numbers for the main UK broadband, digital TV and
home phone suppliers. Please be aware, these phone calls could cost
you more than you think. Take 10 seconds to
read our four quick tips below the table to avoid paying high rates
for your call.
Provider Customer Service Numbers
|
Supplier |
Customer Service Number |
Rate type* |
Free ´customer´ numbers? |
Other cheap alternatives? |
Rate type? |
|
3 |
0843 373 0500 |
Business |
500 - free from a 3 mobile |
0778 233 3500 |
Mobile |
|
BT |
0800 111 4567 |
Freephone |
n/a |
0330 123 4567 |
Geographic |
|
O2 |
0800 230 0202 |
Freephone |
0800 230 0202 - also free from O2 mobiles |
n/a |
n/a |
|
Orange |
0844 873 8586 |
Business |
0844 873 8586 - free from an Orange Home Phone landline
150 - free from an Orange mobile
|
n/a
|
n/a
|
|
Plusnet |
0800 432 0200 |
Freephone |
n/a |
0345 140 0200 |
Geographic |
|
Primus |
0800 036 3839 |
Freephone |
n/a |
n/a |
n/a |
|
Sky |
0844 241 1653 |
Business |
0844 241 1653: free from a Sky Freetime or Sky Unlimited
landline.
|
n/a |
n/a |
|
TalkTalk |
0870 444 1820 |
Business |
0870 444 1820 - free from a TalkTalk Landline |
n/a |
n/a |
|
Tesco |
0844 556 3550 |
Business |
n/a |
n/a |
n/a |
|
Tooway |
0186 934 4100 |
Geographic |
n/a |
n/a |
n/a |
|
TopUp TV |
0871 271 4272 |
Business |
n/a |
n/a |
n/a |
|
Virgin Media |
0845 454 1111 |
Business |
150 - free from a Virgin Media landline |
n/a |
n/a |
*For the cost of different rates, please see our Rate Types
& Charges table below
Avoid Paying High Rates
Calling your provider's customer service number can be
expensive. Most have pricey 0844 / 0845 'Business Rate' numbers, or
'Freephone' 0800 numbers that actually cost up to 40p per minute
from mobiles. The good news is there also tend to be less
publicised numbers that are less expensive. Check out our four tips
and refer to the table to find your provider's cheapest customer
service number.
Tip #1: First check our table to see if
there is a free members-only number to call. If they've given you
one, you may as well use it.
Tip #2: Freephone numbers are NOT free
from mobiles and can cost up to 40p per minute. If calling from a
mobile, check the table for a members-only or a cheaper alternative
number.
Tip #3: Mobile numbers and Geographic
numbers (standard national rate numbers) are usually included in
free minute packages from mobiles. If calling from a mobile, these
are often your best bet. Check the table to see if your provider
has one.
Tip #4: If you have no choice but to call
an expensive number, once you get through to the customer service
agent, ask if they can call you back. Not every provider does this,
but some will.
Rate Types and Charges
|
Rate Type |
Summary of Charges |
|
Business |
These vary depending on your provider, from 1p to 13.5p per minute
for a landline, and from 20p to 41p on a mobile. |
|
Freephone |
These calls are normally free from landlines, but from a mobile
cost up to 40p per minute |
|
Geographic |
These are charged at your providers' standard rates, typically 1 to
9p per minute from landlines and 5 to 31p on a mobile. These calls
would likely be covered by any free minute packages you have. |
|
Mobile |
From landlines, these cost between 12.5p and 32p, and more from
mobiles, but they are typically included in free minute packages so
may be the cheapest option if calling from a mobile |
